We want to make absolutely sure you have only the best experience with ELGNT and for this reason, we have created a simple and practical return/exchange policy for your peace of mind.
If for any reason you are unhappy with your ring, you can return it hassle-free for a full refund within 30 days of your delivery date. Product must be in resellable condition.
If you love your ring (and we think you will) but didn’t get the size quite right the first time, no worries. We’re more than happy to help you with a size exchange within 30 days of delivery. Ultimately, we’ll be sure to take care of any needs or concerns you may have.
If you would like to make an exchange, when you have a chance, go ahead and ship your ring in a padded envelope to the address below:
1275 Battle Creek Road
Chula Vista, Ca 91913
Please include a note inside your package with the following:
1. Order Number
3. NEW ring size you'd like us to send back
This will give our fulfilment team the information they need to process the exchange smoothly for you. Your exchange should be on its way back to you within about 2-3 business days from the time we receive your first order. We'll send you an email once the package has been received on our end. Please keep in mind that we occasionally experience minor backorders for certain styles/sizes, so we'll be sure to let you know as soon as possible if this is the case for your exchange. Once your exchange has been shipped, you'll see another shipping confirmation w/ a tracking number in your email!
If you need help with an exchange, return or warranty issue please feel free to shoot us an email at firstname.lastname@example.org